Privacy Policy

1. Introduction

p65.com Casino operates as an online gaming and entertainment platform serving Filipino players and other eligible users. As part of delivering our Services — which include live casino games, slot machines, bingo, jackpot games, and account management — we necessarily collect and process certain personal information about you.

This Privacy Policy applies to all personal data collected through the p65.com website, mobile platform, customer support channels, and any other touchpoint where you interact with p65.com. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

We take our data protection obligations seriously. p65.com processes personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable regulations.

2. Personal Data We Collect

Depending on how you interact with p65.com, we may collect the following categories of personal data:

We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required for responsible gaming compliance purposes, in which case we will seek your explicit consent.

3. How We Collect Your Data

p65.com collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you provide us with personal data directly.
• Automated technologies: As you navigate the p65.com platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: We may receive data about you from identity verification providers, payment processors (such as GCash, PayMaya, and banking partners), fraud prevention services, and analytics providers, where permitted by law.
• KYC and AML checks: As part of our legal obligations, we may obtain data from credit reference agencies, government databases, or other verification services to confirm your identity and comply with anti-money laundering requirements.

4. Purpose of Processing

p65.com processes your personal data for the following purposes:

• Account management: To create, maintain, and manage your p65.com player account, including authentication and security.
• Service delivery: To provide access to games, process bets, calculate winnings, and deliver the full range of p65.com Casino services.
• Payment processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, BPI, BDO, and Metrobank.
• Identity verification (KYC): To verify your identity and age (21+) as required by applicable regulations and our Terms & Conditions.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gaming behavior, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing and promotions: To send you relevant promotional offers, bonuses, and updates about p65.com, subject to your communication preferences. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the p65.com platform.

5. Legal Basis for Processing

p65.com processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to provide the Services described in our Terms & Conditions.
• Legal obligation: Processing is required to comply with applicable laws, including KYC, AML, and PAGCOR regulatory requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

p65.com does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Game providers: Software and game content providers whose games are available on the p65.com platform, to the extent necessary to deliver game services.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the operation of the p65.com platform.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to confidentiality obligations.

7. Data Retention

p65.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Customer support records: Retained for up to three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, p65.com will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

p65.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the p65.com platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls and role-based permissions limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• 24/7 monitoring of platform infrastructure for suspicious activity.
• Staff training on data privacy and security best practices.

While p65.com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies and Tracking Technologies

p65.com uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our Services.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting core functionality, such as maintaining your login session.
• Performance cookies: Collect anonymized data about how visitors use the p65.com platform, helping us identify areas for improvement.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your experience.
• Analytics cookies: Help us understand user behavior and measure the effectiveness of our platform and promotions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the p65.com platform. By continuing to use p65.com after being informed of our cookie use, you consent to the use of cookies as described in this policy.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by p65.com:

• Right to be informed: You have the right to know what personal data we collect about you and how it is used.
• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

11. Minors and Age Restriction

p65.com Casino is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All winnings associated with an underage account will be forfeited.

If you are a parent or guardian and believe that a minor has registered on p65.com, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

p65.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will notify registered players via email or through a prominent notice on the p65.com platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how p65.com protects your personal data. Your continued use of the Services after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our Data Protection Officer (DPO):

For complaints that remain unresolved after contacting p65.com, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.